Intelligent Queue Management System from Touch4
The right wording for it is queue management in self service but queue busting is what the customers want ... they don't want to queue they want to buy and get out.
In today's busy world, where in people's life is there time for queuing? It is frustrating, boring, etc. but the real killer is that even if your organisation has dealt well with the customer once served the memory of that queue associated to your brand means a revisit is less likely.
To reduce costs and increase conversion, what can you do and where can we help, here are some ideas:
- Add touch screen kiosks into your queue and create a separate 'speedy window' for pick up of the product. Your customer can relax while they wait rather than standing in a queue.
- Add touch screen kiosks into your environment and allow the customer to buy the product or service and then come back later to use it or pick it up safe in the knowledge they have their product and you have your sale as they've already paid.
- Some examples are :
- Hotel check out
- Fast food / coffee queues
- Ticket queues
- Check out queues
- Appointment queues (council / healthcare)
- Public transport queues
- Airport for security queues
- Airport check in queues
Where there is a queue there is a way! Still not convinced? Here is a scenario for you:
You have 4 servers and 2 people on the till. How much more could you sell of your service or product if you had 5 servers and one person on a till ... 15% more? Probably more because you've reduced the main queue and not lost as much business.
Remember, a touch screen kiosk is not just for Christmas, it will work tirelessly 24/7 without overtime and last for 3 years without a coffee and probably give you an ROI in months. It's worth consideration, isn't it?
To ask more, to get advice, to get evaluation on your queue then call us on 01539 740204, email us at 
or fill in the form below.
